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August 6, 2021
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Amazon launches Amazon Care, a virtual medical clinic for employees

Health care represents a $3.5 trillion sector for Amazon, which is looking at ways to bring in technology ranging from cloud computing to medical record technology.

Amazon has launched a virtual health clinic with in-home follow-ups for employees in Seattle, dubbed Amazon Care.

The company announced the program on a web site, Amazon.care, that is currently publicly accessible, but did not formally announce the news outside the company.

“Amazon Care is a benefit being piloted for Amazon employees and their families in the Seattle area,” the website reads.

CNBC previously reported that Amazon was working on an employee health clinic for its Seattle-based employees. Those discussions kicked off last summer with a few hires, including a top Seattle doctor who ran a network of health clinics.

The clinic offers a combination of telemedicine and in-person services.

Its virtual offering includes an “in-app video visit with a doctor, nurse practitioner, or registered nurse for advice, answers, answers, diagnosis, treatment or referrals,” according to the web site. Employees will have an option to see a health provider via a mobile app or website, and they can text a nurse on any health topic in minutes. If an employee needs follow-up care, Amazon Care can arrange for a nurse to pay a visit at home.

Amazon will also prescribe medications via Amazon Care within a few hours, or offer a way for employees to pick them up at a preferred pharmacy.

A company spokesperson confirmed:

“We’re currently piloting a healthcare benefit designed to help Amazon employees get fast access to healthcare without an appointment, at the convenience of their schedules, at their preferred location (home, office, or virtual). Amazon Care eliminates travel and wait time, connecting employees and their family members to a physician or nurse practitioner through live chat or video, with the option for in-person follow up services from a registered nurse ranging from immunizations to instant strep throat detection.”

The company appears to have contracted with a provider called Oasis Medical, which could help ensure that Amazon will not have knowledge of employees’ health conditions. Oasis is a separate legal subsidiary from Amazon, the parent company.

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